How to Order NBN with an Opticomm Service

Step-by-Step Process

1. Deal Review

   • When a deal comes through, check for the word Opticomm.

   • Note that Opticomm services always have a connection fee.
     
     

2. Connection Fee Confirmation

   • Ask Michael to provide a quote first.

   • The connection fee is either $330 or $550, depending on how the property is classified.
     
     

3. Advise Stakeholders

   • Once the fee is confirmed, advise the Account Manager or the customer.

4. Place the Order in HubSpot . Fill out all required fields as indicated 

   • Create the order via HubSpot or send email to sales.support@overthewire.com.au

   • Use the snippet: Provisioning – NBN – Opticomm Order.
     

   
   

    

5. Order ID & Follow-Up

   • You should be receiving a response from the Sales team with an Order ID—please add this to the email subject title.
     

   • Contact ABB with the Order ID to push the order.

   • Set a follow-up task for 3 days.
     
     

6. Activation Check

   • Once activated, confirm the service appears in the MyAussie portal and run a Test

   • Take note of the OVC and IP address.

   • Update these details on the left-hand side of the HubSpot deal.
     
     

7. Billing Completion

   • Run the snippet: Billing Completed.

   • Send the confirmation email to the customer.