---
title: How to Order NBN with an Opticomm Service
description: Opticomm
---

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1. [Central Telecoms Knowledge Base](https://kb.centraltelecoms.com.au/knowledge-base?hsLang=en)
2. [Provisioning](https://kb.centraltelecoms.com.au/knowledge-base/provisioning?hsLang=en)
3. [NBN](https://kb.centraltelecoms.com.au/knowledge-base/provisioning?hsLang=en#nbn)

# How to Order NBN with an Opticomm Service

## Overview Opticomm services always incur a connection fee. Follow the steps below to ensure the order is processed correctly and tracked through to activation.

### Step-by-Step Process

1. **Deal Review**
   
     - When a deal comes through, check for the word **Opticomm**.
     - Note that **Opticomm services always have a connection fee**.
       
       ![](https://kb.centraltelecoms.com.au/hs-fs/hubfs/image-png-Feb-16-2026-04-03-14-1966-AM.png?width=670&height=473&name=image-png-Feb-16-2026-04-03-14-1966-AM.png)
2. **Connection Fee Confirmation**
   
     - Ask **Michael** to provide a quote first.
     - The connection fee is either **$330 or $550**, depending on how the property is classified.
       
       ![](https://kb.centraltelecoms.com.au/hs-fs/hubfs/image-png-Feb-16-2026-04-04-15-6795-AM.png?width=670&height=495&name=image-png-Feb-16-2026-04-04-15-6795-AM.png)
3. **Advise Stakeholders**
   
     - Once the fee is confirmed, advise the **Account Manager** or the **customer**.
4. **Place the Order in HubSpot . Fill out all required fields as indicated** 
   
     - Create the order via **HubSpot or send email to sales.support@overthewire.com.au**
     - Use the snippet: **Provisioning – NBN – Opticomm Order**.  
       ![](https://kb.centraltelecoms.com.au/hs-fs/hubfs/image-png-Feb-16-2026-04-07-46-8222-AM.png?width=670&height=391&name=image-png-Feb-16-2026-04-07-46-8222-AM.png)
5. **Order ID & Follow-Up**
   
     - You should be receiving a response from the Sales team with an Order ID—please add this to the email subject title.
     - Contact **ABB** with the Order ID to push the order.
     - Set a **follow-up task for 3 days**.
       
       ![](https://kb.centraltelecoms.com.au/hs-fs/hubfs/image-png-Feb-16-2026-04-10-43-8242-AM.png?width=1454&height=691&name=image-png-Feb-16-2026-04-10-43-8242-AM.png)
6. **Activation Check**
   
     - Once activated, confirm the service appears in the **MyAussie portal and run a Test**
     - Take note of the **OVC** and **IP address**.
     - Update these details on the **left-hand side of the HubSpot deal**.
       
       ![](https://kb.centraltelecoms.com.au/hs-fs/hubfs/image-png-Feb-16-2026-04-11-53-2915-AM.png?width=1808&height=823&name=image-png-Feb-16-2026-04-11-53-2915-AM.png)
7. **Billing Completion**
   
     - Run the snippet: **Billing Completed**.
     - Send the confirmation email to the customer.
       
       ![](https://kb.centraltelecoms.com.au/hs-fs/hubfs/image-png-Feb-16-2026-04-12-14-3286-AM.png?width=1042&height=374&name=image-png-Feb-16-2026-04-12-14-3286-AM.png)  
       ![](https://kb.centraltelecoms.com.au/hs-fs/hubfs/image-png-Feb-16-2026-04-12-32-4016-AM.png?width=1452&height=625&name=image-png-Feb-16-2026-04-12-32-4016-AM.png)

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