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HowTo - Set up a Bicom -> Microsoft Teams integration via Custom App.

  1. Sign into https://dev.teams.microsoft.com as an admin user within the customers Office 365 tenancy. 
  2. Click 'Create a new app'
  3. Set the description fields to: 
    1. Short Description: All-in-one app for calls, messaging, conferencing and collaboration
    2. Long Description: PBXware Communicator is a component of Bicom Systems' PBXware, a professional open-standards telephony platform. It's a softphone application that allows users to make and receive calls, send SMS messages, and manage meetings using PBXware. 
  4. Set the Developer information and App URLs.
  5. Then click save. 
  6. Go to 'Branding' and add the custom logos. 
    - CT_Updated_Transparent_192x192

    -CT_Updated_Outline_32x32
  7. Go to 'App features', select 'Personal app'.  Fill out the below details: 
  8. Then click 'Confirm' and then 'Save'.
  9. Go to 'Permissions', set the below permissions and then click 'Save'. 
  10. Go to the 'Domains' tab and make sure the corresponding PBX URL is displayed there, if not, add it manually. 
  11. Go to 'App validation'. Tick the acknowledgement boxes and then click 'Start validation'. 
  12. Once validated, go to 'Publish to org' and request to publish the app to the Organization. 
  13. Log in as a Teams Admin - https://admin.teams.microsoft.com/
  14. Go to 'Teams apps' and then 'Manage apps'. Search for the app name (Communicator) and then click it. 
  15. Click 'Publish'. The app should now be available for users in the organization to add to Teams. 
  16. Each user will need to add the app, then sign in with their PBXware user credentials. They will then need to download the Communicator for Teams desktop plugin. (https://pbx2.centraltelecoms.com.au/teams/open-desktop-plugin)