---
title: HowTo - Bring UniFi AP's Back Online
description: Step-by-step guide to remotely connecting and provisioning a UniFi access point, including router port forwarding, SSH configuration, and device adoption.
---

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# HowTo - Bring UniFi AP's Back Online

1\. Log in to the customer's router, locate the AP's IP address using its MAC address, and create a port-forwarding rule as follows:

![](https://kb.centraltelecoms.com.au/hs-fs/hubfs/image-png-Jul-21-2026-01-10-24-5740-AM.png?width=670&height=214&name=image-png-Jul-21-2026-01-10-24-5740-AM.png)

2\. Open Command Prompt and Run: **ssh -p 2222 centraltelecoms@PUBLIC-IP**

*Replace PUBLIC-IP with the customer’s public IP address.*

![](https://kb.centraltelecoms.com.au/hs-fs/hubfs/image-png-Jul-21-2026-01-14-01-0045-AM.png?width=670&height=169&name=image-png-Jul-21-2026-01-14-01-0045-AM.png)

3\. Enter the SSH password into CMD. You can find the password in the UniFi Controller under Device Updates and Settings -\> Device SSH Settings.

![](https://kb.centraltelecoms.com.au/hs-fs/hubfs/image-png-Jul-21-2026-01-16-25-5481-AM.png?width=228&height=497&name=image-png-Jul-21-2026-01-16-25-5481-AM.png)![](https://kb.centraltelecoms.com.au/hs-fs/hubfs/image-png-Jul-21-2026-01-17-05-1489-AM.png?width=184&height=496&name=image-png-Jul-21-2026-01-17-05-1489-AM.png)

4\. Once connected, run the following command **TWICE** in CMD.

**set-inform http://ubnt.centraltelecoms.com.au:8080/inform** 

*NOTE: Wait for the command to finish loading before entering it a second time.*

5\. Check the UniFi Controller and confirm the AP is online.

6\. Open a new CMD session and clear the saved SSH key using the following command:

**ssh-keygen -R \[PUBLIC-IP\]:2222**

**![](https://kb.centraltelecoms.com.au/hs-fs/hubfs/image-png-Jul-21-2026-01-24-39-4403-AM.png?width=670&height=188&name=image-png-Jul-21-2026-01-24-39-4403-AM.png)**

7\. Change the port-forwarding rule to the next AP’s local IP and repeat the steps.

8\. Once all APs are online, remove the port-forwarding rule.

 

 

 

 

 

 

 

 

 

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