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Mobile Internal Transfer

  1. In the assist portal, choose 'Order a new service'.
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  2.  Fill out the 'Standard Order a New Service form.
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    1. Company Name: Central Telecoms
    2. Requester: Your Name
    3.  Does this request relate to an existing subscription? No
    4. Customer Name: Type the Octane account number
    5. Order Type: New Service with Porting
    6.  Is this for an In Bulk Request: 
      1. No - Only 1 or 2 Numbers
      2. Yes - 3 or more Numbers
    7. For 'Additional Information', please follow this Template:
      Hi Team, 

      Kindly do the internal transfer for [date and time]. This applies only to 1 or 2 mobile numbers.

      Here are the details:
      Octane Account No: [Central Telecoms account number]
      Address: 
      eSIM or Physical: 
      Email address for eSIM to be sent to:
      SIM card no:
      MSN:
      Name of User:
      Account Number: [Octane Account number of the current provider]
      Mobile Plan: 
      Plan No: 
      Should bolt-ons/auto top-up be turned off? Yes/No
      Excess Spend: $10

3. Click 'Submit'.


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